Moderator: CommunityBuzz!, OMNI, OMNI/PR, and OMNI/Games & FlyerTalk Evangelist
Join Date: Nov 2000
Location: ORD (MDW stinks)
Programs: UAMM, AAMM & ExPlat, Hyatt Globalist, Marriott lifetime Plat, IHG Plat, Hilton Diamond
Posts: 24,164
You have in writing from someone at First USA informing you of a particular fact.
Now that fact looks to be not true as stated in the cardmember agreement.
It will take some time (as First USA customer service STINKS!!!!!) but send a certified letter to First USA (your "rights" are protected only if you write, email does not count) stating you would like them to honor what the customer service rep wrote you. If they will not, you would like your fee back as you renewed based upon this false information you were provided. Then you drop them. Cut and dried.