I signed up for this card online, and haven't heard anything from them yet - not even an email to say whether I've been accepted, bait-and-switched (a common Citi tactic), or rejected. It's now been six days. If this is an indication of the customer service I can expect, then I imagine that my experience with this card won't last long. Somehow I'm beginning to doubt that I'll ever see the card, or the 10,000 bonus miles...