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Thread: BA overbooks F again
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Old Nov 22, 2014 | 6:51 pm
  #18  
Calchas
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Originally Posted by LostAntipod
After reading this thread, I'm glad it worked out for the OP, and then I thought: it says something about BAs systems and processes that they would mess about a high status traveller in this way in the first place. No checks and balances to call this out and maybe think "here's someone we should smooth the process out for" ?
This surprises you?

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