Some members have posted that they noticed or are sure there has been a change in caterers at the MLLs. A while back, one of the YYZ TB concierges told me the new company is Compass.

One of the issues that bothered me was that both in YYZ and YVR, I found cutlery that was not clean. In the morning at YVR, during the mad breakfast rush hour at 7:00, there were no bowls for the oatmeal. I asked the staff and they said "they're in the dishwasher". Are they so short of bowls?

At YYZ TB, there were no longer any bottles of water a couple of weeks ago. There was a dispenser with water and slices of limes and other fruit. I and another pax pointed out to the staff and food manager that this kind of water leaves a residue in your mouth and is not helpful after you have brushed your teeth.
We were told to drink the tap water. Nice.

Did a search for Compass Group Canada (part of UK-based Compass Group PLC) and I found this description:

"Companies across the country outsource their foodservice requirements to us because they are confident in our ability to:

Improve the quality of their food offering
Enhance the customer experience
Provide innovative menus and access to world-class culinary talent
Meet and exceed international health, safety, environment and quality standards
Tailor food offers to meet unique client demands"

http://www.compass-canada.com/Pages/...aspx?ItemID=64


Hmmmm, I bet you all noticed "Enhance the customer experience".

So, can we assume the "enhanced" customer experience includes fewer bowls, not-so-clean cutlery and glasses (as per other thread), lack of plain bottled-water, and coming soon, bartenders to regulate consumption?
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Also found this amusing item posted Nov 14. 2014:
"Manager - Air Canada, Maple Leaf Lounge (YYZ)"

Check out the job description.
http://www.workopolis.com/jobsearch/job/15508728?uc=E12

in fact, more than one job opening has come up. In August they were looking for a chef for MLL YVR. In Sept, a manager for MLL YEG