FlyerTalk Forums - View Single Post - Your seat is broken, you'll have to move. Enjoy your flight.

Nov 21, 2014 | 2:23 am

#14

nux

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Join Date: Jun 2012

Programs: BA Gold, QF WP

Posts: 12,551

Quote:

Originally Posted by Janeobarty

I don't think it is as fanciful as you may think. Indeed this summer I had a seat upstairs on the jumbo and the TV did not work. They tried rebooting a few times to no avail. Then just as I tried to go horizontal the seat would not go past 45 degrees. They offered me another seat upstairs to sleep and when it was morning I moved back to my original seat for breakfast.

During breakfast the senior cabin crew lady came from downstairs with her iPad and told me it was unacceptable but I could have a 400 pounds BA voucher or 50,000 Avios to compensate for my troubles.

I think that level of compensation is a bit over the top, but having broken IFE and having issues during the flight and then needing to move seats is far worse than just being handed a new BP on boarding for a different seat in the same cabin.

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