Originally Posted by
DenverBrian
Which means that a private company may be the only way for an airline to at least try to be customer-focused.
There are numerous cases where public investor pressure is a negative influence on the customer's fortunes. I worked for a publicly held creative services agency where it was often extremely difficult to do the right thing for a client -- act in support of a long-term relationship, sell them what they needed rather than the most expensive thing -- because of unrelenting pressure to make good numbers in this quarter, right here, right now. So very often the client got sold a bunch of stuff it didn't need.
The agency collapsed.