Someone else checked in under my name, overcharged for room?
Not sure exactly what to do here.
Had a stay at the Sheraton Anchorage this past weekend. Arrived late, around 9:30 PM.
Confusion at check in, as they thought I had already checked in. Apparently a front desk rep from earlier in the day had checked someone else in under my name.
It was handled remarkably well by the front desk. There was about a 10-15 minute wait while they sorted things out, so they upgraded me to a Suite as an apology.
I certainly didn't need anything like that, just wanted my normal room.
Anyways, now after the fact, I notice my card's been charged a bit more than what I booked at. $10 or so, not the end of the world.
But I'm also not getting Stay/Night credit, and only show ~30 SPG Points awarded, and no Welcome Gift. I would assume this is because of the issue at check in.
What to do?