Originally Posted by
phlwookie
Noticing this myself lately as well.
Most recently at SLC three weeks ago:
1. No carfirmation email before arrival
2. Name not on board
3. No "reserve this exact Mercedes model" car available. Had to get Mercedes (small) SUV (slight upgrade) or pay $200 per day for kick%^$# super upgrade!
Same exact thing happened when I arrived at JFK 5 weeks ago. But then they "found" the exact model I pre-paid on the lot. Was waiting for someone else they said but I got it and it was the last one on the lot apparently.