On behalf of our Alaska Airlines Flight Crew, please accept my apology for your recent travel experience. As a customer service gesture, I am including a Discount Code below. The Discount Code may be redeemed for a discount off of a future ticket purchase at alaskaair.com. The discount is available for your use for one year from the date of issue. Please reference the appropriate code below at the time of booking on alaskaair.com. Discount Codes do not require a pin and need to be entered in the Discount Code box at the beginning of your reservation. Complete rules and restrictions can be found online at alaskaair.com.