Originally Posted by
IAH-OIL-TRASH
Try dummy itinerary with only UA flights. Don't actually confirm purchase, just see if you get the error message. If you get the error message, then it's not the HA segment.
Thank you for the help and suggestions on this. I just tried that and it works ok until the "I agree - Continue to Change" page. However the HI itinerary also worked up until that point, it was only when I went purchase/confirm it that it errored out (there's a pending cc charge, but I'm sure that will drop off).
Another weird data point is that the confirmation page always says "this ticket is refundable" but gives me an error when I try to request the fare rules.
Originally Posted by Steve M
But if you want to apply the "residual value" to a completely unrelated round-trip, my understanding is that this would be treated as an abandonment of the original return segment(s). In that case, you're asking for a refund of the unflown original segments to be applied to a new round trip. In that case, they'll reprice the original ticket just for the segments actually flown, as if it was ticketed that way originally, and if that's less than what you paid, refund the difference (or make it available for the new flights). But, assuming that your original flights were a round-trip fare, you'll probably find that the one-way fare for the segments flown is MORE than what you paid for the entire original round-trip, meaning that there is no residual value to apply.
Makes sense, I'm not expecting too much since I would otherwise have been forced to throw away the ticket. The odd thing here is that the website always prices out new itins almost exactly as I would expect: it's giving me the published fare for the new itin less about have of the original itin. It just throws an error when I try to confirm the change. I think my options are a) HUACA, b) find an itin the website is ok with, or c) give up. I am still curious what fare rule is throwing the exception here though.