Originally Posted by NellieVA

I am looking to book a one-way award ticket on United using my M&S account. I have found a flight with an available seat -- at least using the United website -- but I still do not know how to book the actual ticket. I live near Washington, DC. If I go to the airport, can they book the ticket, or do I need to call M&S? I still can't believe that on-line booking for Star Alliance awards is not available. If anyone knows a relatively easy way to book the seat on United, I would appreciate the recommendation.

Thank you.