Originally Posted by
joshua362
Correct. But clearly there was an issue at check-in and and was not handled, rather there was a hope that the customer would go away and not stand up for himself. Very common in all industries. If only 1 of 5 customers ask for a problem to be addressed, the hotel is well ahead of its own game...
However, in this case, I would consider the initial handling to be fraudulent. The OP booked a suite and was paying the rate for a suite. To attempt to just give the OP a junior suite instead without comment and without any offer to adjust the price is nothing other than attempted theft. Maybe the hotel would have apologized the next day and adjusted the rate voluntarily but I doubt it.