Originally Posted by
matrixwalker2012
Last month, I went to London for the first time ever and the plane rides were just fine, nothing special, just fine. It was everything I expected. They got me to London with minimal hassle, just the way I liked it.
and this is the issue I have with UA - when you spend this much money why should we expect and receive such "average" service? Why should we be so thankful that we "just got there". UA's lack of performance has created such a "beaten spouse" mentality it's crazy... It doesnt have to be like this - but it seems that most don't realize this....