FlyerTalk Forums - View Single Post - Room downgrade at the Lexington (NYC)
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Old Nov 17, 2014 | 8:41 am
  #10  
mab
 
Join Date: Jan 2001
Location: SFO, JFK, PHL, etc.
Programs: UA GS 2Million, Marriott PP & LTPP, Amtrak Select Exec
Posts: 337
So I just spoke with the manager, who understood my displeasure and who, to her credit, seems to be working hard to make things right. (I'm checking out today, but she's sending a certificate for a free stay in a real suite.).

So I'm annoyed that they tried to pull a fast one, but I'm glad they're at least fixing it after the fact.
mab is offline