Originally Posted by MKE-MR

Well said! This is why I do my best to avoid SQ at all costs. The single worst flight I've ever had was a result of an in-flight incident that went beyond their SOP, and it was clear that they were worse than useless. While that may have been a 5% outlier, I no longer wish to take that chance on any flight longer than about 3 hours--especially when they seem to believe that the captive customer should pay a premium for it and be happy that they are even ALLOWED in the hallowed aisles...forget it.