Originally Posted by
LchChester
Citi's internal management is a bit messy and arbitrate, insist and being firm with the CS works
Spoke with the sales today, basically he apologized non stop and said he screwed up... he didn't realize applying for the cards separately disqualified me. I had a feeling he didn't want to get his supervisor involved, so he offered to give me $600 in vouchers as "compensation" lol...it's not even close to 2 free nights in Bangkok but I don't know how to push for it anymore.
Sigh... I've never been to Thailand so I had been quite looking forward to this. Guess it was too good to be true.
