Originally Posted by swiss_global

Well, reservation agents seem to confuse things, sometimes. Last week, I was moved out of the exit row on LX (Swiss), which I reseved as a SEN (their second highest status) because of "operational reasons" about 36h before departure. It turned out that they assined it to a gentlemen with a broken arm/shoulder on the way to his surgery ...

As cabin crew detected his unability to operate the hatch, they reseated him and I took the chance to get "my" seat back.

Bottom line, clearly a mistake by the booking agent, but corrected by cabin crew.