Originally Posted by
KACommuter
Why? It makes perfect sense. In flight service runs according to a formula. The no. of permutations of what can go wrong in the air is relatively small. So a strictly drilled and implemented standard operating procedure works well.
But on the ground a far larger no. of things can and do go wrong. No SOP can cover everything adequately, so there is a need to rely on human initiative. And we all know that SQ excels at this...
Well said! This is why I do my best to avoid SQ at all costs. The single worst flight I've ever had was a result of an in-flight incident that went beyond their SOP, and it was clear that they were worse than useless. While that may have been a 5% outlier, I no longer wish to take that chance on any flight longer than about 3 hours--especially when they seem to believe that the captive customer should pay a premium for it and be happy that they are even ALLOWED in the hallowed aisles...forget it.