Originally Posted by
Cathay Boy
After following this thread I am deducing there's really only one thing SQ is better than CX at: inflight experience. All others are in favor of CX. Which is a little surprising for me.
Why? It makes perfect sense. In flight service runs according to a formula. The no. of permutations of what can go wrong in the air is relatively small. So a strictly drilled and implemented standard operating procedure works well.
But on the ground a far larger no. of things can and do go wrong. No SOP can cover everything adequately, so there is a need to rely on human initiative. And we all know that SQ excels at this...
