Given you have pretty high levels of English competency, and my understanding that all the Citi sales force is local, there may have been some lost in translation isn't there?
Also the sales seem to have submitted your application as if mine - as if the Anantara gift didn't exist. No idea warmer her was he really that not up to date, or whether he just assumed you didn't want it. Anyway, something to confront him with, if you can find him again...