Originally Posted by librarygal

Arriving in Miami from South America on the way to DCA, we got off the plane and it took us over two hours to make our way from the plane, through immigration and customs. By the time we got into the main terminal, our flight, the last one of the evening, had already left.

Our goal now was to rebook for the next day. But how? The lines at the AA Customer Service area was hundreds of people long, likely from other people who missed their connection due to long immigration and customs lines caused by understaffing and a thousand questions by the agents.

Could we have rebooked for the next day via the phone, or online using our Smartphone? Or maybe we should have bought a one day pass at the Admirals Club and they would have helped us.

(We ended up waiting in line for over two hours and was rebooked at the first flight of the next day which gave us about four hours of sleep. I felt like a zombie from all the missing sleep.)

What would a more knowledgable traveler on AA do?