As a dog owner I would be extraordinarily upset if an airline lost my dog. However in this case it sounds like it wasn't the airline's fault (if your dog can chew through the carrier, then use a stronger carrier). What happened after the dog went missing does seem a little odd though. Is there a rule about a carrier being strong enough to confine the dog inside it?
Last edited by ExpatExp; Nov 15, 2014 at 6:03 am