Originally Posted by
Sousaphil
Yes, they do random post-stay surveys via email. The biggest metric that individual hotels are measured against is their "Net Promoter Score". Basically they get positive credit for scores of 9 or 10
That is nuts. Why have a scale from 0 to 10 and only consider 9 or 10 positive. Things are rarely perfect with no room for improvement (10).
I used to get these weekly at a cheaply constructed SHS I was forced to stay at over and over again. I would make the same poor comments week after week. I stopped getting survey requests....