KVS initiated a pro-rated refund of my subscription (had 8 months left on it). I didn’t ask for a refund; KVS unilaterally refunded it. I will post when refund actually is posted.

In my opinion, KVS needs to do a better job on communications. Many of the activity in this thread for the past several weeks could have all been avoided had KVS provided clear communications addressing donor concerns when FS pulled the plug.

At that point in time, KVS had a choice of various courses of action including but not limited to the following.

1. We’re sorry email but availability is no longer available. Here’s a pro-rated refund/extension.
2. We’re sorry email but availability is no longer available but here’s a roadmap on what we’re doing to restore that functionality or provide an alternative and when to expect that.
3. KVS sets up GTC account(s) and route all availability request thru those account(s). Donor-base wouldn’t be any wiser as to where the data came from or whether it was legal or not.
4. KVS provide instructions on how to obtain illegitimate GTC account have donor take on legal risk of unauthorized access.

Out of these four choices, KVS picks the worst possible option and by doing so:

• Insults the intelligence of its donors
• Shows KVS do not care/do not understand why donors are using KVS Availability Tool to begin with.

Had KVS proceeded with any of the first three options, I don’t think this thread would have gotten as much attention as it had recently and KVS would have kept the goodwill and reputation of being quick to respond to donor concerns.