Dear KVS

My subscription to KVS expired last week and I renewed under an hour ago as I needed to check flight availability. There was no obvious indication of a material change in functionality on any of the links I was required to click in order to renew.

Now I discover the functionality I regularly used has suddenly disappeared, replaced with Availability/GTC, to which I have no access (I am a general counsel, not a travel agent). I only discovered the extent of the problem when looking at this forum (which I have never needed to visit before).

I would like you to answer the following questions:

- when, if ever, I can expect the required functionality (simple flight availability check) to be restored?

- if not, will you be offering a refund?

Please think carefully before answering these question negatively as I will not hesitate to protect my legitimate interests by all lawful methods.

I look forward to reading your response.

Yours sincerely
/d'Yquem