UA has jumped to 100% onto the corporate band waggon. With TODs and HODs as ancillary income.
As long as UA can outshrink the loss of loyal customers and going from Airbus to Embraers on mainline services, they will never listen to individuals.
Why play the attaboy for an airline that has clearly gone rogue??? .
Not "has jumped". "Has always been"
Threads like this just diminish the value of FT. There isn't an airline in the world that cares about you other than as revenue source. Even SQ.