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Thread: How do I reach 1K Voice via email?
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Old Nov 10, 2014 | 3:14 pm
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Kacee
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Originally Posted by Often1
And you can either call or email (webform as well) any UA channel and your communication will be routed based on your status. Thus, you can call the general #, enter your MP # (or have it recognized), and you will be reported to a so-called 1K agent. Same thing the other way. You can be a GM, call the 1K line and be routed to the kettle assistance folks.
I don't believe that webform submissions are automatically routed to 1kvoice. When I've made webform submissions, they've elicited responses from generic customer care (or MPSC). IME these are less satisfactory than the responses I typically get from 1kvoice.
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