Blown opportunity
When UA cancelled its service to BKK, a lot of fliers were forced onto ANA for NRT/BKK. ANA had a golden opportunity to impress some new customers and maybe gain some LAX or SFO /NRT flyers from UA.
Instead they continue to fly one of their oldest planes with the Barcalounger seats in business, no first and basically E- seats throughout coach. I have talked to several of my colleagues who, like myself, fly to BKK regularly and all of us have decided that ANA is pretty much a joke.
I see other people praising the US/NRT service on ANA. But ANA blew their chance to attract the UA flyers to that service. Not sure why.