Originally Posted by ORD-TGU

What is your Club Carlson status?
Concierge

Where did you stay? (Brand, Location, Country)
Park Inn by Radisson, Resort & Conference Center Orlando, FL, USA

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No, staff was a range from clueless to hostile when I mentioned club carlson status & concierge level breakfast, upgrades and amenity

Which room did you book and which upgrade did you receive?
Booked standard using points and BOGO. 15k for 2 nights is a bargain, but $15/night resort fee & tax was not waived.

Did you receive elite benefits?
Staff made a fuss about Breakfast voucher, the ridiculous thing is that they only issued 1 for me, and none for my registered guests.. Pathetic. I escalated to manager, said no.


How are the rooms?
Basic, tile floors, really basic.

That was good and what was bad?
Basic, resort fee, poor staff. Ridiculous treatment to concierge.

Value for money or Gold Points? Would you return?
Maybe, cheap points wise with BOGO, resort fee sucks. no kids on site, so if you dont like kids, this is it for you!
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