Originally Posted by
orsetto
What are the magic words? I'm a diamond member and I've asked twice: in September and just now for this month before my stay. In September, they upgraded me to a Grand Suite at check-in but would not confirm ahead. My mum is a platinum member, got upgraded to a junior suite this month but not given lounge access. I hope they surprise me again
Maybe something like I have kids or a bad knee and would prefer a room without stairs.