Originally Posted by
sbjnyc
Is this an exact quote?

Yuppers that's an exact quote. Here's another one (in dutch) after using Delta.com & writing them in english:
Hoewel ik mij realiseer dat ik uw ervaringen niet ongedaan kan maken stel ik er tot slot prijs op u als geste 5.000 Flying Blue awardmijlen aan te bieden die zo spoedig mogelijk aan uw mijlentotaal zullen worden toegevoegd.
And this letter and emailadress explains it better
KLM <
[email protected]>
Dear xxxx,
I would like to inform you that Air France and KLM handle Customer Care correspondence for Delta Air Lines in Europe. On behalf of Delta I would like to thank you for contacting us regarding the outstanding service you experienced. On behalf of everyone at Delta Air Lines, I appreciate the opportunity to address your positive comments for our flight attendant.
We appreciate your kind comments regarding the service received from our flight attendant who was stationed at the front of the plane. We believe our team members are our most important assets, and I am happy to learn our flight attendant exceeded your expectations. Your thoughtfulness in writing means a great deal to us. One of the best ways we have to let our people know their efforts have been recognised is to share commendations such as yours.
Please know I will be sharing your comments with our In-flight leadership team so this flight attendant receives appropriate recognition, on your behalf.
I want to thank you again for sharing your thoughtful remarks. As a valued Delta customer, you are an integral part of our customer base and we are always interested in your feedback. We deeply value your business and look forward to the pleasure of serving you in the months and years ahead.
Yours sincerely,
PASSENGER BUSINESS
xxxx xxxxx
Customer Care
KLM The Netherlands
Originally Posted by
355F1
I get into AMS at 15:00; depart the next day at 10:00.
I was denied entrance in June as an ARRIVAL flying in J on DL metal (award ticket.) I wasn't too thrilled but whatev....
I'll try to get in Sunday and see what happens. I just want to eat some StroopWaffels.
Dooh my AMS-ICN-NGO flight willl leave at 21h25 this Sunday otherwise i could try to invite you after you're refused. Of course you always could go in trolololol mode and write
[email protected] and get a couple of those usefull Flying Blue miles!
And plenty of places to get stroopwafels at Schiphol. They have an (Albert Heijn) AH supermarket at Schiphol anyway. Other dutch culinear 'highlights':
frikandel speciaal,
rauwe haring met uitjes or
bitterballen although i think baccarat_king might disagree