FlyerTalk Forums - View Single Post - Incorrect Response from a Marco Polo agent
Old Nov 4, 2014 | 9:20 am
  #19  
Psychiatrist
 
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,100
Originally Posted by percysmith

“No sir, you are not allowed two OW partners plus CX/KA. This itinerary cannot be redeemed.”
“But you allow me three OW partners plus CX?”
“Yes sir. JJ must stay in”

I searched and re-read the rules:

“This awards chart is applicable when you redeem a round-trip award ticket with an itinerary which covers:
• Two oneworld alliance airlines, where Cathay Pacific or Dragonair is not included; or
• Three or more oneworld alliance airlines when Cathay Pacific or Dragonair is included.”

I wasn’t convinced. I quickly Whatsapped two other FTers. They all quickly replied the rule should be interpreted as two OW carriers whether CX/KA was included or not.
Of course the agent was wrong. It's 2 OW carriers in addition to CX/KA.

I've had 2 OW carriers other than CX/KA on many occasions. Most recently it was CX + QR + AB for a HKG-FRA-TXL-DOH-HKG itinerary. Can name numerous other itineraries too.
Psychiatrist is offline