Originally Posted by
MrSimonR
The poor design of the tray system is definitely a contributory factor. There simply isn't enough space on the conveyors before or after the scanner for the average (non-FF) to sort out his/her things without holding up the line.
Secondly, it isn't obvious what to do with the trays. Ok, there are signs, but most people are focussed on grabbing their stuff and running. Given that the staff don't pile up the trays, this creates a problem. If you had a reverse conveyor, like at EDI, it would be obvious that you put the tray on its side, for it to roll back to the start.
There are so many design flaws at T5, I don't know where to begin.
That is not a design flaw. When T5 was designed, cabin baggage was restricted to a maximum of 6 kg economy, 9 kg Club and First class were allowed 2 pieces at up to 9 kg each.
British Airways' relaxation of the cabin baggage allowance has created this problem as well as the nightmare we have trying to get a full A319, A320 or B767 away on time. On a recent Warsaw flight, I had to get 30 bags tagged up and put in the hold before we could close the door, costing us a 12 minute penalty and the aircraft losing its slot.