Yesterday Fast Track at South took 45 minutes. Yes, 45 minutes. It is nothing short of a disgrace.
Don't believe me:
Photo courtesy of fellow FT'er BA1A. And this is mid afternoon. Imagine the rush hours...
They close North Security to all except Transfer PAX due to extreme volumes, meaning South becomes a complete nightmare. Enough of the excuses BA. If you really cared about your customers, pressure and action against HAL would be taken.
Flying F tomorrow with a connection at T5. If our transfer includes a 45 minute wait just to clear security I'll ask for a partial refund. Just wait for that rant.