Originally Posted by
Southlondonbonviveur
If 20k is the going rate for no ice cream then I look forward to a bonanza when I complain of DVT arising from the new CE cabins
lol. According to Customer Service Desk...Compensation guidelines have been changed and they are now supposed to say "No" all the time.
Let's see how those people who complained that BA always gave them avios as compensation will react now that all they will receive is just an apology...