Originally Posted by
Afta-Noon
OK, had the chat with a pleasant agent and supervisor.
Was advised there was nothing AP could do with regards to YQ as it was "out of their hands" and the responsibility of the airlines. They did offer to attempt to rebook previous flight. Unfortunately this was not an option on my end.
As with cityexpressytz, I was offered a refund of the AP fee to change the flights. No other offer was put forward. I'm not sure if anything else could be done. Therefore, I accepted and am now moving forward.
Depending on the exact timeline of events, that could actually be a
Competition Act offence.
74.05 (1) A person engages in reviewable conduct who advertises a product for sale or rent in a market and, during the period and in the market to which the advertisement relates, supplies the product at a price that is higher than the price advertised.
The AP agent 'advertised' a service at a certain price to you and it was supplied at a higher price than what was agreed.
It is the case that Aeroplan hears hundreds of calls to make changes to tickets and reassesses YQ and other costs. The probability that everything went right is in AP's favour. 74.05 is a civil provision and operates on a balance of probabilities. You would have to prove that your situation was the exception to the norm; AP doesn't have to prove that they did everything right.
You would have to prove that:
- Your ticket was fully issued after you made a change. 014-xxx ticket issued, appears in partner's computer systems...
- More than a reasonable amount of time passed that would be considered an "immediate correction"
- There was absolutely no indication that additional $ were due (via a call recording perhaps) other than the callback advising that $ were due and they would be debiting them from your CC on file.
A lot of work for probably few $.