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Old Nov 2, 2014, 3:24 pm
  #30  
LETTERBOY
 
Join Date: Jul 2009
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Originally Posted by rgAAFT
I watched a documentary on British Airways, and on the first couple episodes they showcased flight Attendant training. Anyway, they stressed the importance of good, attentive customer service especially in the presence of a premium cabin passenger. (no small detail should go unnoticed) Likewise, cabin cleanliness and ATTENTION TO DETAIL should be highly regarded for everyone, but especially for premium customers

I just apply the same standards and expectations to citi as well (since they have proven that they can handle situation on the customer service front well
You didn't answer my question, though. Why should Citi spend resources on addressing a problem that isn't going to be a problem 99% of the time? What material benefit would they get from that, if any? And would that material benefit outweigh the cost (tgime, money, etc) of doing what you want? If the answer to that question were yes, don't you think Citi would do it?
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