Originally Posted by
jackal
Phone agents should be a last resort. Too much danger of them trying to make up false excuses and annotate your record.
Originally Posted by
craigsnyc
So, to echo what Jackal said, I always go to the app first, then online and as a last resort, I call.
Originally Posted by
Kacee
Had you made prior changes to the itinerary?
Yeah, good points. I was forced to call because online would not give any options using IOS app, Android App, or PC app. This was my second agent change for this record. So they must be able to see that somehow.
Yet today I was able to make one more final tweak using online Android App with no problems. So the advice to always use the online app (when possible) is really important. In the future, I will avoid using agent unless an emergency.