Originally Posted by
jackal
No new rule, just an agent who believes it's their duty to impose their idea of what's right on you.
I've one say this to me, and this is why I really always try to use the automated SDC tools whenever possible. Phone agents should be a last resort. Too much danger of them trying to make up false excuses and annotate your record.
I've had one agent do this to me last winter when I was stuck in LA because of east coast weather. After I'd made a change due to IRROPS then later decided that I wanted to take a different flight. No biggie...IRROPS situation and my bucket was available. Agent must have been having a bad day, she noted my record that no further changes were to be allowed, after she'd made the change I'd requested.
So, to echo what Jackal said, I always go to the app first, then online and as a last resort, I call.