Trouble with avios/cash refund
In that case you should be refunded along the below lines (illustrative numbers)
You paid £1600 plus 39,000 Avios
BA views it as you paying something like £1050 and 75,000 Avios (ie £550 of cash was spent on avoid, and then they were spent on the flight)
So BA should refund £1050 and 75k avios