Originally Posted by
flyingmusicianlax
Hmmm... some possibilities:
1.) Cleaning staff is under a time crunch for a quick turnaround flight and doesn't notice the objectionable seat.
2.) Same scenario as above, except staff *ignores* offending seat due to time constraints, ignorance, or just plain ol' lethargy.
3.) This situation is fairly unusual, so AA doesn't feel compelled to a.) pay their cleaning staff more, b.) re-train their cleaning staff, and/or c.) provide more time for their staff to do a more thorough job.
4.) Similar situations arise with some frequency, but AA feels there hasn't been enough complaints to warrant trying to fix the problem.
Any one - or a combination - of the above could apply to your predicament; the only thing you can do is to complain more to AA or take your complaints to a more receptive ear.
Sure - and maybe it only happens twice a year therefore it makes little sense to invest time/effort into stopping it from happening.
If this is the case, AA should be generous with their comp for those 2 cases. Would a couple hundred bucks in vouchers really be so hard to hand out given that this is a rare and rather disgusting occurrence?