IIRC this property has been a LC for more than two years. Some of the decor reflects the fairly simple Balinese style which might not impress everyone.

I can see how the setup of most rooms with the steps wouldn't be suitable for everyone; perhaps the website should warn people to request one of the few flat rooms if necessary.

My impression is that most or all of the Starwoods on Bali are owned/operated by the same entity. When I stayed at the Laguna, I overheard a conversation (at breakfast?) regarding plans for one of the hotels being built then.