FlyerTalk Forums - View Single Post - Just how much do DL CSR's know about us?
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Old Oct 29, 2014, 5:38 am
  #4  
rylan
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Join Date: Sep 2007
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DL is mining massive amounts of data and profiling pax... they likely know more than you'd be comfortable with them knowing. Its all part of the airlines general push towards 'customized' pricing... ie keeping buyers in the dark and giving you different prices based on your profile, buying habits, searches etc.
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