FlyerTalk Forums - View Single Post - Just how much do DL CSR's know about us?
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Old Oct 29, 2014, 2:09 am
  #2  
kettle1
 
Join Date: Aug 2013
Location: LAS HNL
Programs: DL DM, 5.7 MM, UA 3.1 MM, MARRIOTT PLATINUM, AVIS FIRST, Amex Black Card
Posts: 4,479
Reminds me of when caller ID was being tested, I think in the 80's. American Express was a test company. Card holders would call in and they answered you by name. People freaked out and AX stopped for a while as customers had to ask 20 questions about how did you know my name.

As for what DL knows. A lot.
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