Just how much do DL CSR's know about us?
So, I have had to do many more rounds of HUCA since DL decided keeping its frequent fliers in the dark with information is the cool thing to do in 2014. Most of the time HUCA works like a charm...I have been stopped in my tracks a few times though.
Basically...what info pops up on a DL CSR's screen when we call?
Once, the DL agent noted that I just called about something and was denied by the previous agent. Caught red handed. HUCA worked the next time. Was this a note in my PNR?
Today though is what blew me away...shopping for award tickets, as soon as I call, the agent says "Hello Mr. PGH234, I see you have done many searches for an award ticket to XXX, do you have a question about that?"
Took me a minute to regain my composure before continuing. haha
What do they see about us? Customer value scores? How often we call? How often we (attempt to) SDC? How many hours per month I spend messing around on DL.com? My favorite ice cream topping?