Originally Posted by
WeAreFlyingHigh
I read about that but I'm undecided on what the outcome should have been. I have sympathy for the family but depending on how the passports were lost, offering tickets for a year later seems reasonable especially if there was no availability on flights close to the original date.
I'm with you there. If you give somebody your passport it's your own responsibility to make sure you get it back! It's also not at all clear if it was the check-in agent who somehow dropped the passport on the luggage belt or if it was the passenger who did so.