Originally Posted by
TomMM
Does BagsVIP wait at the carousel for the bags or are they picked up before being put on the belt? I wouldn't mind trying this service but I am a little uneasy thinking that my baggage might be left on the belt waiting to be picked up.
Originally Posted by
channa
Why would you do that? Did they give you some credit? If 5 of 6 bags made it, they're on the hook for getting you 5 now, and 1 later.
Incidentally, it's the same courier company that UA uses when they need to deliver delayed bags to customers, so you saved UA a courier fee by letting UA use the courier service you paid for.
You may want to point that out to UA and ask for a voucher for the mishandle and because you helped them out.
I chose to do that because I wasn't in a rush to get our bags and did not have to coordinate to be home twice to receive the delivery...it was what I opted for. They were willing to make two different deliveries but that would have required me to do coordinate to be home twice.