Originally Posted by
hugolover
However, I'd imagine with access to email the only benefit would be a voice capture of who cancelled it, particularly if it was male and in this case the pax is female.
Not even that. If you have the PNR and the name they do not even blink. I was never asked any questions when I called to make changes to the tickets of my mother in law, who travels often (for someone her age) but hates call centers.