Originally Posted by
enelym1978
Yes, IHG's BRG is great because it comps the 1st night but it's such a horrendous experience and process... I prefer SPG's system, even if you "only" get 2000pts or 10% off their rate but at least, it works and it's quick.
Hotel reception desks have their stars and their clowns. You seem to have met a clown.
In similar circumstances my final bill has been adjusted and I've received either a credit card payment, or - in one case - cash. Even in France
. HI at CDG comped a single night stay with good grace, upgrading me and immediately crediting my card with the deposit I'd paid.
Admittedly I've only had a handful of claims, but i'm pretty sure you will receive a refund after the hotel's back-room accounting people get involved.