Originally Posted by
Germanfflyer
LH has to verify who is doing what before they cancel - it is not the passengers burden to proof it was NOT them!
If LH claims she cancelled - THEY have to proof that!
She has a contract and a receipt for that and she paid for it....now it is on LH to provide the service....
They have verified. "May I have your name?" "<says name>". "May I have your booking code?" "<says booking code>".
The booking code i.e. PNR locator is only shown on an encrypted webpage when you book and sent to the password-protected email you used for the booking. It's confidential, it's protected info. Amazon and most other retailers don't ask you for more than an email and password either to log in and buy stuff.